Terms And Conditions

Terms And Conditions

Last modified: Saturday, 22 September 2018
Version 1.0

Thank you for your interest in Sahatak.com. We recommend you to read these terms and conditions carefully as this page states the Terms of Use under which you may access and use the website along with associated features and services as mentioned below. These terms and conditions shall govern your use of our website.

Acceptance of the Terms of Use

These terms of use are entered by and between You (“user” or “you”) and Sahatak International Pvt. Ltd. (“Company”, “we” or “us”). The following terms and conditions, together with the Privacy Policy and any other documents they expressly incorporated by reference (“Terms of Use”), govern your access to and use of the website [www.sahatak.com] (“Website”), including any content, functionality and services offered on or through the Website, whether as a guest or a registered user. Please read these Terms of Use, the Privacy Policy and the Cancellation/Refund Policy carefully before you start to use the Website. These Terms of Use apply to any visitor to the Website, including but not limited to all service providers such as hospitals, diagnostic service providers, doctors, and pharmacies, patients or relatives or friends, visitors or any other user of the Website.

By using the Website or by clicking to accept or agree to the Terms of Use, the Privacy Policy and the Cancellation/Refund Policy when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use, the Privacy Policy, found at Privacy Policy, and the Cancellation/Refund Policy found at Refund Policy incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the services available on the Website or App.

This Website is available to users who are 18 years of age or older. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company or are represented by a parent or guardian. If you do not meet these requirements, you must not access or use the services available on the Website.

We believe protecting your data is our utmost priority, therefore we do not share your private information with anyone. Please read through our privacy policy to get fully accustomed of our conduct and practices regarding personal information.

Validity and Changes to the Terms of Use

We may revise and update these Terms of Use from time to time. All changes are effective immediately when we update them on Website, and apply to all access to and use of the Website thereafter. Your continued use of the Website following the updating of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page each time you access this Website so you are aware of any changes, as they are binding on you.

If there is any inconsistency between the Terms and the additional terms valid for specific services, the additional terms will prevail to the extent of such inconsistency.

Accessing and License to use the Website

We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice and without liability. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.

To access the Website, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is accurate, current, complete and non-misleading. You agree that all information you provide to register with this Website or otherwise, including but not limited to through the use of any interactive features on the Website, is governed by our Privacy Policy and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website using your username, password or other security information. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. We have the right to disable any username, password or other details, whether chosen by you or provided by us, at any time for any or no reason, including if you have violated any provision of these Terms of Use.

You may access/view any pages, download pages from website for caching in a web browser, print pages or use our website services by means of a web browser.

Please note that your use of our website is strictly subject to the terms and conditions. You may use our website for your own personal purposes in order to avail our services, and you must not use our website for any other purposes. Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

You must not:

  • use our website in any way or take any action that causes, or may cause, damage to the website
  • use our website in any way  or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity
  • use our website to copy, store, host, transmit, send, use, publish/distribute any material which consists of (or linked to) any spyware, computer virus or other malicious computer software
  • conduct any systematic or automated data collection activities (including but not limited to scraping, data mining, data extraction or harvesting) on or in relation to our website without our express written consent
  • use data collected from our website for any marketing activity (including but not limited to email marketing, SMS marketing, telemarketing and bulk mailing)

We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any services offered by us through the website, or if we stop publishing the website.

Monitoring, Enforcement and Termination

In order to ensure fair usage and also to prevent any unlawful usage, we have the right to suspend your account, cancel your account and/or edit your account details at any time in our sole discretion without notice or explanation.

Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.

Take appropriate legal action, including without limitation, referral to cyber law enforcement, for any illegal or unauthorized use of the Website.

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website.

We assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party.

Sahatak.com may modify, suspend, or terminate the operation of, or access to, all or any portion of the services at any time for any reason. Additionally, your individual access to, and use of, the services may be terminated by the company at any time and for any reason. If you wish to terminate this agreement, you may immediately stop accessing or using the services at any time. Your right to access and use the services shall be terminated automatically upon your breach of any of the terms.

Scope of Sahatak.com

Sahatak.com is an online platform which provides a convenient place for medical service providers including but not limited to hospitals and clinics. Our service includes connecting our users to well-known hospitals worldwide for quick and timely health care services. Sahatak.com does not refer the user or other patients to specific providers but only provides information about providers based on the user’s needs and preference. We will not allocate you directly to any provider but will instead, we provide with a list of hospitals (including the name, address, specialization, etc.) of which the user can choose one and book an appointment with as per his/her choice or send the reports directly to the provider. We will not direct the user to avail the services of a particular Hospital or Doctor. The selection of the Hospital and Doctor is solely as per the discretion of the individuals. We shall provide you with detailed information about the hospitals so that the user can make an informed decision without any loss of time. Sahatak.com shall not liable/responsible for any medical outcome of the user, since the medical services are provided by the providers selected by the user and we have no control over any outcomes.

Sahatak.com provides details and information on hospitals based on data, either provided by the hospital or collected from online/offline information from different sources.  Even though we use reasonable care and skills in providing the services, we cannot guarantee that, all information provided is accurate, complete, correct, nor can Sahatak.com be held responsible for any errors (including typographical), inaccurate, misleading or untrue information provided by the hospitals. The website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or qualification of any hospital or doctor.

Sahatak.com provides a medium for communication between the users and hospitals.

Particularly, we provide different forms the user may use in order to enquire about the hospitals services. Should the user and the hospital decide to conclude a contract, we are not involved in the contractual relationship between the user and the hospital and also in no way influences the conclusion or the content of the contract. We do not assume any rights, obligations or liabilities, the user out of a contract concluded between a hospital (or another third party) and the user.

Sahatak.com does not provide any medical services itself. The information provided on our website including the information provided by the hospitals cannot replace a medical consultation or examination and shall not be used to decide whether to use or terminate a medical treatment. Please note that Sahatak.com shall not be liable for any claims by the user for the treatment description and the cost/treatment details mentioned by the Hospital and approved by the user.

Intellectual Property Rights and Trademarks

The website and entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by Indian and international copyright, trademarks, patent and other intellectual property or proprietary rights laws. These Terms of Use permit you to use the Website for your personal, non-commercial use only.  The company name, the terms, the company logo and all related names, logos, designs and slogans are trademarks of the company or its affiliates or licensors. You must not use such marks without the prior written permission of the company.

Limitation of liability

In no event shall the Company, nor any of its directors and employees, be liable for any direct or indirect, consequential or special liability arising out of or in any way connected with your use of this website, whether such liability is under contract or otherwise.

External links from the website

If the website contains links to other websites and materials provided by third parties, these links are provided for your convenience only. This links may be contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility or liability for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites or materials linked to this website is entirely at your own risk and subject to the terms and conditions of use for such websites or materials.

Cancellation of appointments

While the Sahatak.com makes its best efforts to ensure that an appointment taken made by a user on its website with any service provider is satisfied by such service provider, we does not make any guarantees or warranties that such appointments or orders will be confirmed and delivered. You understand that these services are offered and sold by third party service providers and that the company has no control, directly or indirectly, over such third-party entities.


You agree to defend, indemnify and hold harmless the company, its affiliates and its and their respective directors, employees, agents and suppliers assigns from and against any claims, liabilities, damages,  judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the website, including, but not limited to, any use of the Website content, services and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the website.

Governing Law and Jurisdiction

All matters relating to the website and these Terms of Use and any dispute or claim arising there from or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of India. Any legal suit, action or proceeding arising out of, or related to, these Terms of Use or the Website shall be instituted exclusively in the courts in Ernakulam, Kerala.  All disputes arising out of or in connection with these terms and conditions shall be finally settled under the Arbitration and Conciliation Act, 1996 (including amendments thereto), by a single arbitrator appointed mutually by the Parties.

Your comments and concerns

This website is operated by Sahatak International Pvt. Ltd., Edappally North P.O., Ernakulam, Kerala, India – 682 024. All notices or other communication relating to the website should be directed to: [email protected]